Privacy Policy

Retrix Privacy Policy

This privacy policy applies to the website, services, and communications of Retrix, operating under More Than Sales V.O.F.

Last updated: May 2026.

1. Identity of the data controller

More Than Sales V.O.F., handelend onder de naam Retrix, is de verwerkingsverantwoordelijke voor de verwerking van persoonsgegevens zoals beschreven in dit privacybeleid.

Company name:More Than Sales V.O.F., operating under the name Retrix
Address:Dollardstraat 110, 7523 GS Enschede, Netherlands
Chamber of Commerce: 85508926
VAT:NL863647480B01
Email: info@retrix.nl
Phone: 085 087 2658
Contact person:Thomas de Ridder

Wanneer verzamelen wij gegevens?

We may collect personal data and project data when you:

• visit our website;
• fill out a contact form;
• request a quote;
• place an order or assignment;
• create an account;
• provide photos, 3D scans, CAD files, or drawings;
• contact us via email, phone, social media, or other channels;
• participate in a community project or show interest in a component.

3. What data do we process?

3.1 Personal and business data

• name;
• company name;
• address details;
• email address;
• phone number;
• invoice details;
• data that you send yourself in a request or message.

3.2 Account and order data

• login details;
• orders;
• quotes;
• invoices;
• project overviews;
• address and contact details.

Technische en projectdata

For our services, we may also process technical data, such as:

• photos of parts or applications;
• 3D scans, zoals STL, OBJ, PLY, RCP of vergelijkbare bestanden;
• CAD files, such as STEP, IGES, Fusion 360 files, or similar files;
• Technical drawings
• measurement data;
• production files;
• information about application, fit, material, load, or assembly.

This technical data may be company-sensitive. We treat this information confidentially and use it only for executing, assessing, or supporting the assignment, unless otherwise agreed in writing.

3.4 Website and usage data

When you visit our website, we may process technical data, such as:

• IP address or anonymized IP address;
• browser and device type;
• visited pages;
• date and time of visit;
• source of website traffic;
• cookie preferences.

4. Purposes of processing

We use data for the following purposes:

• answering questions;
• assessing requests;
• creating quotes;
• Executing assignments
• het ontwerpen, scannen, reconstrueren, produceren of verbeteren van onderdelen;
• managing customer accounts;
• processing orders and payments;
• invoicing and administration;
• communication about projects, quotes, orders, or support;
• managing community projects;
• improving our website and services;
• complying with legal obligations.

5. Legal bases for processing

We process personal data only when there is a valid basis for it. Depending on the situation, this may be:

• Execution of a contract:when we create a quote, execute an assignment, process an order, or provide support.
• Legal obligation:for example, for tax administration and retention obligations.
• Legitimate interest:for example, for normal business communication, security, project follow-up, and improvement of our services.
• Consent:for example, for certain cookies, newsletters, or marketing communications.

9. Delen van gegevens met derden

We do not sell personal data to third parties. We only share data when necessary for our services, business operations, or legal obligations.

We may share data with:

• production partners;
• engineers or designers involved in a project;
• software suppliers;
• hosting and storage services;
• boekhouder of administratieve dienstverleners;
• delivery or transport partners;
• government authorities when we are legally required to do so.

We only share data that is necessary. In many cases, this involves technical project data, such as drawings, models, or production information. Personal data is only shared when necessary.

7. Processors and software

For our business operations, we use among others:

• Odoo for CRM, quotes, invoices, website, webshop, and project management;
• Microsoft 365, Outlook, and OneDrive for email, storage, and documents;
• accounting software or administrative systems;
• payment, shipping, and website functionalities if applicable.

When parties process personal data on our behalf, we make agreements regarding security, confidentiality, and data processing as necessary.

10. Doorgifte buiten de Europese Economische Ruimte

Some software providers or cloud services may process data outside the European Economic Area. When this occurs, we do so only when appropriate safeguards are in place, such as standard contractual clauses or other legally permitted mechanisms.

Cookies en analytics

Our website uses cookies and similar technologies. Some cookies are necessary for the functioning of the website, such as for sessions, security, language preferences, or the shopping cart.

Additionally, we may use analytical cookies to gain insight into the use of the website. Where possible, we configure analytics in a privacy-friendly manner.

For cookies that require consent, we ask for consent via the cookie banner. You can adjust your cookie preferences through the cookie settings on the website.

Cookie category	Purpose	Examples
Essential cookies	Necessary for the functioning of the website, such as sessions, security, shopping cart, and forms.	session_id, frontend_lang
Analytical cookies	Gaining insight into website usage and improving performance.	Google Analytics or similar analytical cookies
Marketing cookies	Only if active and after consent, for marketing, campaigns, or ad measurement.	Google Ads, Meta Pixel, or similar services if used

Nieuwsbrieven en marketing

We only send newsletters or marketing communications when you have given your consent or when this is legally permitted, for example, in the case of existing customer relationships for similar products or services.

You can always unsubscribe from marketing communications via the unsubscribe link or by contacting us.

6. Community projecten

In community projects, we may process data from individuals who show interest in a component, project, or future production.

We use this data to:

• gauge interest;
• assess the feasibility of a project;
• keep participants informed;
• process any reservations, orders, or payments.

We do not publish personal data of participants without consent.

12. Intellectual property and submitted files

When you submit components, photos, drawings, scans, or models, you are responsible for ensuring that you have the legal right to share this data and that you do not infringe on the rights of third parties.

Retrix uses submitted files and technical information for executing or assessing the application or assignment. Retrix does not sell customer-specific components or models to third parties without consent, unless otherwise agreed in writing or arising from our general terms and conditions.

13. Retention periods

We do not retain data longer than necessary for the purpose for which it was collected, unless we are legally required to retain data for a longer period.

Type of data	Retention period
Invoices and financial administration	7 years, according to tax retention obligation
Quotes and application data	For a maximum of 2 years, unless a contract arises or longer retention is necessary
Project communication	As long as necessary for execution, service, warranty, or proof position
Technical files and project data	As long as relevant for production, repeat orders, service, warranty, or agreed support
Account information	As long as the account is active or as long as necessary for administration and service
Cookie and analytics data	According to the settings of the systems used and cookie preferences

14. Security

Wij nemen passende technische en organisatorische maatregelen om persoonsgegevens en projectdata te beschermen.

Examples of measures include:

• Beveiligde verbindingen via SSL
• access control to systems;
• restricted access to project files;
• use of secure cloud and software systems;
• backups where appropriate;
• confidential handling of technical project information.

Despite security measures, complete safety can never be absolutely guaranteed. In the event of a data breach, we will act according to applicable legal obligations.

15. Your rights

You have various rights under the GDPR. You can request us to:

• access your personal data;
• correct inaccurate data;
• delete data;
• beperking van de verwerking;
• object to processing;
• transfer data, where applicable;
• withdraw consent when processing is based on consent.

You can send a request to info@retrix.nl. We may ask for additional information to verify your identity.

16. Filing a complaint

If you believe that we are not handling your personal data carefully, please contact us first. We will try to resolve this.

You also have the right to file a complaint with the Data Protection Authority.

18. Wijzigingen in dit privacybeleid

We may adjust this privacy policy when our services, systems, or legal obligations change. The most current version is always available on our website.

19. Contact

For questions about this privacy policy or the processing of personal data, you can contact us:

More Than Sales V.O.F. / Retrix
Dollardstraat 110
7523 GS Enschede
Netherlands
Chamber of Commerce: 85508926
VAT: NL863647480B01
E-mail: info@retrix.nl
Phone: 085 087 2658
Contact person: Thomas de Ridder